Big O Tires

Big O is the place to go for new tires and other services they provide in Carlsbad NM. I bought my last set of tires there and was happy with the price and tires. On my last visit I asked them to check out what I thought was a wheel bearing noise. They checked my bearings, brakes and tires. They found a bunch of gravel in the tread of one tire. Removed it and I drove my vehicle, the noise was gone. They did not charge me anything. I give the employees and Big O a, A+ for being honest. That's what a superior business is all about, honesty.

Dropped tire off at 4:30 with the understanding tire would be repaired or replaced before closing no problem. Had big work plans with about $400 an hour in workers waiting on me. Tire did not get replaced putting me over an hour behind schedule next morning waiting on tire. Have had numerous issues and this just puts it over the edge for me.

We are traveling to New Mexico for the first time, and wouldn’t do you know it, tire trouble. We had a slow leak in our RV tire on the rear. We pulled into the local Big o’s tires in Carlsbad and asked if they could look at it. Two of the guys dropped what they were doing and came over and assessed the situation. Long story short, the repair was done within an hour and, to our amazement, there was no charge. That’s what I call great business practices, and making sure that your customer is a Happy customer. And I sure am!!!! Thanks guys!!!

Absolutely ridiculous wait time. When I got there it didn’t look busy at all maybe 3 cars in garage. I was not told anything about any wait time. Said “we will get it taken care of”. Sat there for 2 hours for a simple flat. Watch many people come in after me and leave before me. If I had been told there was a wait time I would have went somewhere else. Employees talking on phones joking amongst each other. Will not go back.

Doesn't deserve one star at all.. After having my car all day to put on TWO new tires, even with an appointment set, they cracked my rim, filled it with bead lock and didn't tell me when I went in to pick up my car. After I picked up my car a concerned employee called and told me about them cracking my rim and to get ahold of corporate. After the initial complaint with corporate, they gave me the run around and I had to keep calling multiple times a day to get a response. Finally corporate told me they would pay for one wheel if I had bought a whole new set of four.